Uploads FAQ

To read more about uploading documents on Everlaw, feel free to refer to the articles in our Uploads section.

Q. Where can I find a list of supported file types?

A. Please see this article for a list of supported native file types. 

Q. I have issues in my native upload. How can I fix them?

A. Please read this article for more detail on identifying and troubleshooting native upload errors. 

Q. Why am I unable to upload my documents?

One common cause of an upload failure is trying to upload too many files. The uploader will only accept up to fifty files at a time. Google Chrome, Edge, or Firefox web browsers accept an entire folder or series of folders, but you need to zip up the top level folder otherwise. Information on how to zip up (compress) folders is available here for Windows and here for Mac OS X. Please see this support article for more information about preparing native documents for upload.

Another cause of a failed upload could be a bad internet connection. If your internet connection is lost, you will receive an error when uploading your documents. For very large files, you can resume uploading them after the upload fails instead of having to start over. You can test your upload speed here. If it is unusually slow, it is likely that your files will not upload correctly.

Q. How do I access my uploaded files once they've been successfully processed? 

A. Once your files have processed, you can find them in the Document Sets column of your homepage. If your project admin has turned upload notifications on and included you on the upload notification recipients list, you will also receive a message in your Message Center with the upload card attached. You can also click on the icon in the center of the upload card on the part highlighted below.

Finally, you can search for the upload on the Search page using the "Uploaded" search term. 

To read more about locating uploaded documents on Everlaw, see this help article.

Q. I just uploaded a set of documents containing media files, and the upload card says the documents have been processed. I can’t access the transcripts for all of the files, however. Why is this?

A. Everlaw treats a processing task as “done” as soon as all the files have been sent to the transcription processor. However, despite having received all of the documents, the processor may still be working on transcribing the last few files. All transcripts should be available shortly.

Q: When I view the report from an upload, I see "Source Size" and "Billable Size." Why is there a difference between these two? 

A. "Source Size" represents the size of the initial zipped or compressed file that was uploaded. When uploading onto Everlaw, these container files will get unpacked, uncompressed, and unzipped. The uploader will then go ahead and extract all the data from these files along with de-NISTing and deduping, generating images/text for the documents if applicable, and extracting metadata. All this data then gets represented as documents that are tied to each upload. As such, there may be disparities between "Billable Size" and "Source Size" because "Billable Size" will more accurately reflect the size of unpacked local data rather than zipped up data.



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