Q. I have issues in my native upload. How can I fix them?
A. To troubleshoot upload issues, please click on the “Examine” portion of the card. This will take you to a search of the documents that did not convert properly. From there, you can check the metadata panel to see the filepath of the document and navigate to it on your local computer. Once you are looking at the document, you can see if it’s encrypted, won’t open locally, or has other issues that will prevent successful conversion.
If the document appears fine when viewing it locally, please reach out to Everlaw support (firstname.lastname@example.org).
Q. How can I redact spreadsheets?
A. You can only redact documents that are available in image view. If there are spreadsheets you want to redact, create a search or binder that targets those documents. Then, re-process those spreadsheets by clicking on the export icon on the results table toolbar and navigating to “Process.” Make sure to choose to image all documents and not to create placeholders for documents that are difficult to image.Then, simply redact them using the redaction tool as you would any document. Natives will never be produced for documents you choose to redact, since it is not possible to redact a native document.
Q. Why am I unable to upload my documents?
A. One common cause of an upload failure is trying to upload too many files. The uploader will only accept up to fifty files at a time. To upload an entire folder or series of folders, you need to zip up the top level folder. The uploader will then accept the file, even though it contains multiple other files. Information on how to zip up (compress) folders is available here for Windows and here for Mac OS X.
Another cause of a failed upload is a bad internet connection. If your internet connection is lost, you will receive an error when uploading your documents. For very large files, you can resume uploading them after the upload fails instead of having to start over. You can test your upload speed here. If it is unusually slow, it is likely that your files will not upload correctly. For very large files,
Q. How do I access my uploaded files once they've been successfully processed?
A. Once your files have processed, you can find them in the Document Sets column of your homepage. If your case admin has turned upload notifications on and included you on the upload notification recipients list, you will also receive a message in your Message Center with the upload card attached. You can also click on the icon in the center of the upload card on the part highlighted below.
Q. I just uploaded a set of documents containing media files, and the upload card says the documents have been processed. I can’t access the transcripts for all of the files, however. Why is this?
A. Everlaw treats a processing task as “done” as soon as all the files have been sent to the transcription processor. However, despite having received all of the documents, the processor may still be working on transcribing the last few files. All transcripts should be available shortly.