Last Updated: August 12, 2025
Frequently asked questions
- How does my organization get Everlaw AI Assistant?
- What was the approach to building Everlaw AI Assistant?
- How does Everlaw AI Assistant work?
- How should I use Everlaw AI Assistant?
- Which sub-processors are being used by Everlaw AI Assistant?
- How does Everlaw select its LLMs?
- Do the Everlaw Terms of Service governing my use of Everlaw today also apply to my use of Everlaw AI Assistant?
- What about the privacy and confidentiality of my data?
- Does my data leave Everlaw when I use Everlaw AI Assistant?
- Do the LLMs use Everlaw customer data to train their models?
- Do the LLMs store Everlaw customer data?
- Is my data from using Everlaw AI Assistant used to serve other customers?
- Will output from Everlaw AI Assistant contain bias or toxic content?
- Does Everlaw AI Assistant impact my compliance with GDPR and CCPA?
How does my organization get Everlaw AI Assistant?
What was the approach to building Everlaw AI Assistant?
Everlaw AI Assistant brings the power of generative AI (genAI) into the world’s most advanced ediscovery software to speed up legal document review and evidence-based writing. All of the work we do is guided by our Generative AI Principles, which focus on (1) Control, (2) Confidence, and (3) Transparency, Privacy, and Security. These key principles guide us to deliver responsible genAI to our customers.
How does Everlaw AI Assistant work?
Everlaw AI Assistant combines large language models (LLMs) developed by highly reputable AI service providers with the data inside Everlaw’s purpose-built platform. Everlaw AI Assistant provides a native AI experience that is relevant to your teams and your legal and investigation use cases, all in a way that respects the privacy of your data. Visit the Everlaw AI Assistant page to learn more.
How should I use Everlaw AI Assistant?
LLMs are systems trained on huge corpuses of text. Based on this training, these models are adept at predicting the next word given a sequence of preceding words. This is the core capability of LLMs.
While some compelling functionality can be built off of this core capability, it is important to remember that LLMs are probabilistic language machines with no notion of things like truthfulness, accuracy, or intent. LLMs are trained to produce fluid text, not accurate responses. When using any feature backed by a LLM, it is important to remember that these systems can and do produce inaccurate, false, and/or misleading statements, even when there are additional guardrails put in place.
When using Everlaw AI Assistant features, we encourage you to exercise your own judgment and expertise to validate responses. Human validation is particularly important when you are using the system to create factual claims about people or events, or work product you intend to share with others. For more information, check out our Knowledge Base.
Which sub-processors are being used by Everlaw AI Assistant?
Click here for a complete list of sub-processors used by Everlaw, including for Everlaw AI Assistant. We continually evaluate advancements in foundation models to ensure we deliver the best outcomes for our customers. As part of this effort, we may engage new sub-processors from time to time and will notify customers accordingly.
How does Everlaw select its LLMs?
Everlaw thoroughly vets all of its sub-processors, including each LLM, with the appropriate internal teams. Everlaw chooses technology due to the quality of the foundation models and commitments to allow Everlaw to uphold its data privacy and security commitments to its customers.
Do the Everlaw Terms of Service governing my use of Everlaw today also apply to my use of Everlaw AI Assistant?
Yes, Everlaw AI Assistant is covered by the Everlaw Terms of Service that governs your use of the Everlaw service today. If you signed an offline variant of our terms of service for use of the Service, then Everlaw may need to update your agreement with relevant legal and business terms before you can start using Everlaw AI Assistant.
What about the privacy and confidentiality of my data?
To the extent the Case Materials you submit to Everlaw AI Assistant are subject to any applicable privacy law, the terms of the Data Processing Addendum (or if applicable, the data processing addendum applicable to your account) apply. In addition, your data is subject to the same confidentiality requirements as stated in your agreement with Everlaw.
Does my data leave Everlaw when I use Everlaw AI Assistant?
Yes, when you use Everlaw AI Assistant, each data request is sent to one of our subprocessors, individually, over an SSL encrypted service, to process and send back to Everlaw. For Everlaw clients in our EU and UK environments, most Everlaw AI Assistant tasks are processed in the EU region; however, Deep Dive functionality utilizes a third party vector database that processes data in the US. For all other clients using Everlaw AI Assistant, data is sent to servers in the US.
Do the LLMs use Everlaw customer data to train their models?
No. Rest assured that the data you submit and the responses you receive via Everlaw AI Assistant are not used to fine-tune or improve any of our LLM's models.
Do the LLMs store Everlaw customer data?
No, none of the LLMs store the data you submit or the responses you receive.
Is my data from using Everlaw AI Assistant used to serve other customers?
The data you submit and the responses you receive are not used to train models across customers or shared between customers.
Will output from Everlaw AI Assistant contain bias or toxic content?
We designed EverlawAI Assistant to prioritize accuracy in our output. If the case materials contain bias or toxicity, that may be reflected in output. We have also taken steps to reduce hallucinations.
Does Everlaw AI Assistant impact my compliance with GDPR and CCPA?
Everlaw supports our customers’ compliance with the GDPR and the CCPA. We will process and transmit data for Everlaw AI Assistant in accordance with our Data Processing Addendum, as supplemented by your agreement with Everlaw for use of the Service.