Everlaw AI Assistant FAQs

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[System] Everlaw Support

Last Updated: August 9, 2024

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What was the approach to building Everlaw AI Assistant?

Everlaw AI Assistant brings the power of generative AI (genAI) into the world’s most advanced ediscovery software to speed up legal document review and evidence-based writing. All of the work we do is guided by our Generative AI Principles, which focus on Control, Confidence, Transparency, Privacy, and Security, and Thoughtfulness. These key principles guide us to deliver responsible generative AI to our customers.

How does Everlaw AI Assistant work?

Everlaw AI Assistant combines LLMs developed by OpenAI with the data inside Everlaw’s purpose-built platform. Everlaw AI Assistant provides a native AI experience that is relevant to your teams and your litigation and investigation use cases, all in a way that respects the privacy of your data. Visit the Everlaw AI Assistant page to learn more.

How should I use Everlaw AI Assistant?

Large language models (LLMs) are systems trained on huge corpuses of text. Based on this training, these models are adept at predicting the next word given a sequence of preceding words. This is the core capability of LLMs.

While some compelling functionality can be built off of this core capability, it is important to remember that LLMs are probabilistic language machines with no notion of things like truthfulness, accuracy, or intent. LLMs are trained to produce fluid text, not accurate responses. When using any feature backed by a LLM, it is important to remember that these systems can and do produce inaccurate, false, and/or misleading statements, even when there are additional guardrails put in place. 

When using Everlaw AI Assistant features, we encourage you to exercise your own judgment and expertise to validate responses. Human validation is particularly important when you are using the system to create factual claims about people or events, or work product you intend to share with others. For more information, check out our Knowledge Base.

Which sub-processors are being used by Everlaw AI Assistant? 

Click here for a complete list of sub-processors used by Everlaw, including for Everlaw AI Assistant. 

Why did we select OpenAI as our LLM provider? 

We thoroughly vetted OpenAI with our internal teams, and chose their technology due to the quality of their models and the commitments they make to allow us to uphold our data privacy and security commitments to our customers. 

What data is used to train the model?

Based on publicly available information on OpenAI’s website, OpenAI’s large language models, are developed using three primary sources of information: (1) information that is publicly available on the internet, (2) information that OpenAI licenses from third parties, and (3) information that OpenAI’s users or our human trainers provide. Rest assured that under the terms of Everlaw’s enterprise agreement with OpenAI, OpenAI does not use customer data to train or finetune their models.

Do the Everlaw Terms of Service governing my use of Everlaw today also apply to my use of Everlaw AI Assistant?

Yes, Everlaw AI Assistant is covered by the Everlaw Terms of Service that governs your use of the Everlaw service today. If you signed an offline variant of our terms of service for use of the Service, then we will need to update your agreement with relevant legal terms before you can start using Everlaw AI Assistant.

What about the privacy and confidentiality of my data?

To the extent the Case Materials you submit to Everlaw AI Assistant are subject to any applicable privacy law, the terms of the Data Processing Addendum (or if applicable, the data processing addendum applicable to your account) apply. In addition, your data is subject to the same confidentiality requirements as stated in your agreement with Everlaw. 

Does my data leave Everlaw when I use Everlaw AI Assistant?

Yes, when you use Everlaw AI Assistant, each data request is sent to our AI service provider, OpenAI, individually, over an SSL encrypted service, to process and send back to Everlaw. As of the date above, OpenAI only has servers in the United States.

Does OpenAI use Everlaw customer data to train OpenAI’s services?

No. The data you submit and the responses you receive via Everlaw AI Assistant are not used to fine-tune or improve OpenAI’s models or service.

Does OpenAI store Everlaw customer data?

No, OpenAI does not store the data you submit or the responses you receive.

Is my data from using Everlaw AI Assistant used to serve other customers?

The data you submit and the responses you receive are not used to train models across customers or shared between customers. 

Does Everlaw customer data leave the Amazon Virtual Private Cloud region where a customer’s Everlaw data is located?

Yes, data is sent to OpenAI servers in the US. OpenAI does not yet have servers outside of the US. 

Will output from Everlaw AI Assistant contain bias or toxic content? 

We designed EverlawAI Assistant to prioritize accuracy in our output. If the case materials contain bias or toxicity, that may be reflected in output. We have also taken steps to reduce hallucinations.

Does Everlaw AI Assistant impact my compliance with GDPR and CCPA?

Everlaw supports our customers’ compliance with the GDPR and the CCPA. We will process and transmit data for Everlaw AI Assistant in accordance with our Data Processing Addendum, as supplemented by your agreement with Everlaw for use of the Service.

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