Table of Contents
- What is email threading?
- How do you determine email threading? / My emails aren’t threaded correctly.
- What are embedded emails and how can I review them?
- The PDF and native versions of some of my emails look different. Why is this?
What is email threading?
Everlaw groups emails together based on email thread. For example, if A, B, and C are in an email thread together, and B and C also branch off into a few separate conversations, all of these emails will be grouped together to constitute one email thread. Email threading groups replies, reply all, and forwarded emails together, as well as any attachments. For more information on how grouping works on Everlaw, please see this article on document grouping. For more information on seeing threaded emails in the review context panel, please see this article on the context panel.
How do you determine email threading? / My emails aren’t threaded correctly.
Everlaw uses emails’ content and metadata (such as sender, recipient, and date sent) to determine how they fit into threads. If you believe your emails have been threaded incorrectly, it may be because the necessary metadata values are missing. You can reach out to support@everlaw.com to see if this is the case. Additionally, if you are an organization admin who has project admin permissions on the project in question, you can change the metadata values that Everlaw takes into account for email threading. For more information please see this article on project metadata settings.
What are embedded emails and how can I review them?
Embedded emails are emails that are attached to another email. Native embedded emails uploaded to Everlaw will have Parent ID and Family metadata values that clearly link them to the emails that contain them. (Before the March 2018 release, embedded emails were processed into separate families from their parent emails when uploaded onto Everlaw.) If the embedded emails on your project were uploaded to Everlaw after March 23, 2018, you should be able to view them within their families by using the attachment view in the context panel.
The PDF and native versions of some of my emails look different. Why is this?
Native email files are sometimes formatted in ways that are misleading and non-intuitive for review. You may encounter one of the following two scenarios when reviewing emails in the native viewer:
- Native Outlook files sometimes display the email body as an attachment to the rest of the email, instead of part of the email file.
- When reviewing embedded emails (emails attached to other emails), you may find that the native view of the parent email displays the body of the attachment email, instead of the parent email.
For these reasons, Everlaw’s processing system has been designed to optimize email display in PDF or image view. It is highly recommended that you conduct review of emails in PDF or image view, as the emails will be more intuitively presented and readable.
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